PRODUCT RETURN INSTRUCTIONS
- Contact Courier Company
Phone or Deliver the package you want to return in one of the two couriers we collaborate with: Speedex (www.speedex.gr) or Geniki Taxydromiki (www.taxydromiki.com) in order to enjoy free return. If you wish to use another courier company you should pay the shipping expenses by yourselves.
Your first return is free of charge as far as courier expenses are concerned since they will be charged on IDER SA company. (this is valid for orders in the Greece’s territory).
Transportation costs for returns outside Greece burdens the client and not the company IDER SA.
- Product Change Procedure
Make sure that the product/s you want to return is/are adequately protected during transportation.
Please send back all articles in excellent condition, in their original packaging including tags, not used, spoiled or damaged.
Please note down all the articles you want to return on the return slip, including the reason for the return, the new articles you want to receive back, address information, or all required information in case of refund. Please place these together with the products to be returned into the package.
We hope that you have received your order to your full satisfaction. If any item should not fully meet your expectations, you can simply return the item to us within ten calendar (10) days from the date of delivery.
In case of refund, we need to clarify that we reimburse only the value of the goods, meaning that from the total value of the receipt any transportation and/or cash on delivery costs are deducted.
Refunds are based on how your payment has been made:
- By crediting your credit card
- By refunding to your paypal account
- By reimbursing you via bank transfer to your account
The shipping address of the returned parcel should be:
IDER V.BOURTZOGLOU SA
15, KRYONERIOU AVE
AGIOS STEFANOS ZIP CODE 14565
TEL.: 210 8141739
From the moment you deliver your parcel to the courier company, it takes 1-3 working days to be received by IDER company and change process to proceed. After completing this process, it again takes 1-3 working days to receive the package with the new product/s. (Transportation duration depends mainly on delivery location).
Finally, the IDER company reserves the right to abolish or modify its return policy, at any time by publishing the relevant new terms and condition at www.ider.gr
Download the RETURN SLIP